Frequently Asked Questions

Anywhere!

Although our storefront is located in Dallas, Texas, we regularly work with clients from all over the continental United States.

To learn more about delivery options for long-distance orders, please see “What are your delivery and pickup options for completed orders?", below.

We are normally open from 8 a.m. to 4:30 p.m., Monday through Friday.

Please note that we may observe special hours on holidays.

Our long-distance clients may choose between expedited (rush) shipping, overnight shipping, or standard shipping.

Local clients can opt for any of the aforementioned options, same-day special carrier delivery service, or simply pick up their finished products in-person at any time during our hours of operation (8 a.m. to 4:30 p.m., Monday through Friday).

Please speak to a Embroidery Graphix representative about shipping times and pricing.

We offer digital proofs—that is, a rendering of what the final product will look like—as a standard practice on all orders.

After we receive your design, our creative team will digitize it and then send you a proof for approval.

Physical, sew-out proofs (sent via standard mail) are available upon request.

At Embroider Graphix, the standard turnaround time for orders is 10 business days.

With that said, we can usually fill rush orders—5 business days or faster from start to finish—for an additional fee.

In some cases, we can actually pull off a job in a single day!

When it comes to rush jobs, here are a few things to keep in mind:

1. A $25 rush fee will be added to the total cost of your order.
2. Our maximum production capacity, in ideal circumstances, is 1500 units per day. For this reason, orders for more than 1500 items CANNOT be filled any sooner than 24 hours after your order is placed—no exceptions. Complicated or elaborate stitching designs may also require more time per individual piece, cutting down on the total number of items it is possible to produce in a single day. Thus, even if your order is for less than 1500 items, we still may not be able to have it ready to ship (or be picked up) in 24 hours.
3. If you need your items for a special event (e.g., a convention or a trade show), it is often possible for us to simply ship the completed products directly to the venue. Please consult with the event organizers to make arrangements.
4. If you are not in the Dallas area, even “overnight" shipping to your location may still take up to 24 hours. When combined with the 24-hour minimum time we will need to produce your projects, you should anticipate a 48-hour turnaround.

Again: our standard turnaround time for all orders is 10 business days! If you need your items any sooner than that, please speak to a Embroidery Graphix representative about putting a rush on your order.

Unworn, unwashed items that feature no customization and are in their original condition can be returned up to 30 days after purchase for a full refund.

If the item in question has been worn, washed, or customized with emblems, silkscreen designs, and/or embroidery, please contact us prior to attempting your return.

Depending upon the nature of (and reason for) the return, we may charge a small service fee or offer only a partial refund.

If you are planning to ship the return to our store (as opposed to bringing it yourself), please include the original packing slip with your shipment.

If the slip is not available, please call us in advance so we may be ready to receive the items properly.

Please return the items via a traceable or insured method to prevent the package from being lost in the mail; Embroidery Graphix is not responsible for returned items that are lost in transit.